We conduct Satisfaction Surveys by phone or online.
The service is provided by a team of experienced operators who carry out the survey drawn up by the customer or suggested by Polivalor.
The service includes the CSI (Customer Satisfaction Index) and the NPS (Net Promoter Score).
Dissatisfaction cases are treated in a particular way by informing the client of customers who present a significant level of dissatisfaction in order to take corrective measures.
Surveys are registered on a platform that Polivalor has developed so that customers can access all the information in real time.