In accordance with the provisions of DL nº 69/2005, trademarks are obliged to contact their customers whenever it is necessary to ensure the safety of the vehicles.
Polivalor assures the complete management of the Recall Campaigns service, providing the following services:
- Acquisition of owner databases with IRN;
- Processing and preparation of contact databases according to the list of vehicles provided by the brand / dealer;
- Preparation of letters to send to owners: printing letters, envelopes, CTT receipt notice, delivery at the post office;
- Sending emails and SMS to owners with alerts regarding launched campaigns;
- Phone Contact through our Contact Center to schedule a workshop visit;
- Reports per campaign;