TRADITIONAL MYSTERY CLIENT
Mystery Client is a service auditing technique through unidentified auditors and is currently recognized as the most effective, and financially efficient, trial in evaluating employee / customer interaction.
These projects identify training needs and identify weaknesses.
It is important to detect what is wrong, to facilitate its correction. Only 8% of dissatisfied customers report this situation.
In the current competitive market it is imperative that more and more attention is given to quality of service in order to attract new customers and retain existing ones.