MYSTERY CLIENT ONLINE
Online Mystery Client is an online services audit technique.
The Internet is an increasingly important sales channel and it is necessary to assess whether organizations are prepared to respond to the many requests that are received digitally, whether through the site, by email or in the capture of leads.
Polivalor performs these audits in a benchmark logic, confronting the practices of competing companies with those practiced by the organization being audited.
These projects identify training needs and identify weaknesses, and an improvement action plan can be presented and implemented by our consultants.